Sometimes we can be too clever for our own good, and owning it is the most useful thing I can tell you. Early on, as a planner, I gave in to it — proud of how tightly I could model. Plans tuned to the last dollar, contributions timed to the birthday, every lever pulled. Technically beautiful. Then the real world turned up,…
One of the hardest things in any profession is gaining the trust of those you are working for – your clients. It’s hard to earn and easy to lose. One of the things commented on by my younger colleagues is the length of time I’ve been working with most of my clients. I often have a throw-away line similar to: “she’s been…
Most advisers agree that referrals are the most powerful source of new clients. Yet many firms leave them to chance. The advisers who consistently receive referrals do not rely on luck or awkward asks. They build simple, repeatable habits around feedback, reviews, and appreciation. Referrals and reviews are closely linked.…
Anyone using CoPilot (web chat) inside xPlan that has any quick wins or what you use it for? This would be within Client Focus, not xTools or Portfolio. We have just received access to CoPilot and keen to see if we can use it inside xPlan. Thanks
A practical note on structural refinement and clarity Most advice businesses we meet are already performing at a high level. Clients are well cared for, revenue is stable, compliance standards are met and the team operates with professionalism. From both the outside and inside, the business feels solid. There is no crisis…
With the 25 years of experience I’ve had in this industry, I’m fortunate to receive referrals from accountants, industry super funds, mortgage brokers, and existing clients. These partnerships allow me to work with a diverse client base – from young families starting their financial journey to professionals, SMSF trustees…
Hi Team Please can you consider adding an "attachment" icon like a paperclip to file notes sent to clients via the client portal that have an attachment to them? At the moment, and particularly if there are multiple lines of text in a file note, it is not clear to a client that they need to scroll right to the bottom to…
Despite popular misconceptions, niching isn't actually about demographics or specific types of advice. Instead, it's about delivering a tailored service at scale. In this video, I'll explain why.
Let’s talk about one of the most common (and costly) mistakes I see advisers make when it comes to fees. I say this with love, by the way, because I used to do it too: I’d have a great first meeting, we’d agree on the scope and they’d pay the upfront engagement fee, which covered the SOA. (Or, back in the day, we’d wait…
In the financial planning world, success isn’t about working with just anyone – it’s about targeting the right clients who align with your expertise and service model. For us, the ideal client isn’t just someone looking for financial advice; it’s individuals with a high level of investible assets and financial complexity.…
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