Phew, that’s 2021 nearly done. All that’s left to say is Happy Holidays!
We’ll be taking a little break but a few of us will be here to keep the magic alive. See below for our opening hours over the festive season and ways to get in touch.
Don't worry though, we are still here in full form up to 23rd December! We are just adding our update here in the Community a little earlier than normal.
From all of us, thank you and have a wonderful break. See you in 2022.
The Iress Community
The Community continues to be supported during working days over the holidays but please bear with us if questions in our Ask the Community forums take a little longer to answer.
If you’ve got an urgent question that you can’t get answered via the Iress Community, it’s best to contact our support team directly on the details listed below.
Asia
Our client support teams will be closed over the weekend of December 25-26 and January 1-2, 2022.
For all other working days, our client support teams are open as follows:
- Financial Advice and Investment Management
8:30am - 5:30pm SGT on 23, 27, 28, 29, 30 Dec
8:30am - 1:00pm SGT on 24 & 31 Dec
- Trading and Market Data
7:00am - 5:30pm SGT on 23, 27, 28, 29, 30 Dec
7:00am - 1:00pm SGT on 24 & 31 Dec
Normal hours will resume on January 3. If you need to get in touch, you can find our support contact details here.
Australia
Our client support teams will be closed December 27, 28 and January 3, 2022.
For all other working days, our client support teams are open as follows:
- Financial Advice and Investment Management
8:00am - 5:00pm AEDT on 23, 29, 30 Dec
8:00am - 3:00pm AEDT on 24 & 31 Dec
- Superannuation (Acurity)
8.30am - 5.30pm AEDT on 23, 24, 29, 30, 31 Dec
- Trading and Market Data
6:00am - 5:00pm AEDT on 23, 29, 30 Dec
6:00am - 3:30pm AEDT on 24 & 31 Dec
- Funds Administration
8.30am - 5.30pm AEDT on 23, 24, 29, 30, 31 Dec
If you need to get in touch, you can find our support contact details here.
Canada
Our client support teams will be closed on December 27, 28 and January 3, 2022 (except the Trading support desk).
For all other working days, our client support team are open as normal:
- 6:30am - 6:00pm EST - Monday to Friday
If you need to get in touch, you can find our support contact details here.
New Zealand
Our client support teams will be closed on December 27 and 28 and January 3, 2022.
For all other working days, our client support teams are open as follows:
- Financial Advice and Investment Management
10:00am - 7:00pm NZDT on 23, 29, 30 Dec
- 10:00am - 5:00pm NZDT on 24 & 31 Dec
- Trading and Market Data
8:00am - 7:00pm NZDT on 23, 29, 30 Dec
8:00am - 5:30pm NZDT on 24 & 31 Dec
If you need to get in touch, you can find our support contact details here.
South Africa
Our client support teams will be closed or limited on these days:
- 24 Dec - 7:00am - 1:00pm
- 25 - 27 Dec - closed
- 31 Dec - 7:00am - 1:00pm
- 1- 3 Jan 2022 - closed
For all other working days, our client support teams are open as normal:
- Financial Advice and Investment Management
7:00am - 5:00pm SAST - Monday to Friday
- Trading and Market Data
7:00am - 6:00pm SAST - Monday to Friday
If you need to get in touch, you can find our support contact details here.
United Kingdom
Our client support teams will be closed on December 27 and 28 (except Trading support desk), and January 3, 2022.
For all other working days, our client support teams are open as normal:
- Financial Advice - Adviser Office:
Email support only from 24th December to 3rd January
8:30am - 5:30pm GMT - Monday to Friday
- Financial Advice - Xplan
8:00am - 6:00pm GMT - Monday to Friday
- Investment Management (Pulse):
8:00am - 6:00pm GMT - Monday to Friday
- Mortgages
8:00am - 6:00pm GMT - Monday to Friday
- Life & Pensions
8:00am - 6:00pm GMT - Monday to Friday
- Trading
7:00am - 6:00pm GMT - Monday to Friday including 27 and 28 Dec
- O&M
9:00am - 5:00pm GMT - Monday to Friday
If you need to get in touch, you can find our support contact details here.
Iress Learning Centre
Our training team will take a short break for the holidays from 23 December until 3 January 2022. We’ll return on 4 January with our usual business hours.
Registration for the Iress Learning Centre via Xplan (you’ll need to be on the minimum version) will continue to be available. If you need access during the holidays, please get your registration requests in before Thursday 23 December. Otherwise, requests and training queries will be responded to in the new year.
Further information about the Learning Centre and registration can be found in the Iress Community - click here.
Have a wonderful break and we look forward to helping you achieve your learning resolutions in 2022.
