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Xplan Identity Check - AML Forms - Update

sarah.jacobs

Update as at 21 July 2026

Release of the Individuals & Sole Traders form scheduled for release in this week's Xplan release.

Following the initial analysis of the recent FAAA/FSC legislative updates, a delivery schedule has been finalised to integrate the updated Customer Identification Forms into Xplan.

Release Schedule

Individual and Sole trader forms (this week): The updated form for Individuals is targeted for deployment in this week’s Xplan release.
Related entities (subsequent releases): Due to the structural complexity of these frameworks, forms for Related Entities (including Companies and Trusts) will follow in subsequent, staggered releases shortly thereafter.

Important note:

To expedite the availability of the core forms, this initial release focus prioritises standard identification pathways to cover the majority of client onboarding scenarios. Support for the Enhanced Customer Due Diligence (ECDD) sections is out of scope for these updates, and these specific workflows will sit outside the automated Xplan template for the time being.

Original publication & context

(Originally posted following the 7 May 2026 updates)

We are aware that the Financial Services Council (FSC) and the Financial Advice Association Australia (FAAA) recently released updated Customer Identification Forms to align with recent AUSTRAC regulatory updates.

The newly published forms represent a significant structural change from previous versions, introducing a higher level of data complexity. This includes:

Granular Verification Links: Linking specific verification methods to distinct pieces of information.
Expanded Data Fields: Capturing additional details around Politically Exposed Persons (PEPs) and the specific services being sought.
Enhanced Customer Due Diligence (ECDD): Accommodating deeper compliance information and workflows.

Because the legacy Identity Check fields within Xplan were built for the previous framework and did not capture this level of detail, our Product and Tech teams undertook a comprehensive analysis phase to map out these software changes, resulting in the phased delivery plan outlined in the update above.

Related information

For more information about what we have coming for managing your client's AML Risk rating in Xplan, refer to this article.

🔔 Select the AML/CTF tag below and click the 'Follow' button to be notified of future updates.

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Comments

brett.edwards3

Hi @frances.mcclelland and @sarah.jacobs , could you please provide an update around a delivery date for the new AML forms to be available within Xplan? Thanks in advance.

sarah.jacobs

Hi @brett.edwards3

Thanks for reaching out, and apologies for the slight delay in getting back to you.

The update of these forms has been assigned and the development phase has officially commenced. The engineering team is currently mapping the new data structures and finalising the release sequence across the different entity types.

We expect to lock this delivery plan down by the end of the week and will share the clear rollout timeline with you next week.

Thank you

Sarah

shell

Keen to hear any updates on this one, as I’ve got some client processes that are currently relying on workarounds. 🙏

sarah.jacobs

Hi @shell,

Thank you for reaching out, and I completely understand that relying on workarounds in the meantime is not ideal—I appreciate your patience and apologise for the disruption this is causing to your business processes.

I have a positive update: our team has officially commenced development work. Because of the significant structural changes required to support the new verification processes, we are updating the Xplan interface itself in addition to updating the document.

To get these into your hands as quickly as possible, we are planning a phased rollout. We are prioritising the Individual forms first, which we are targeting for release within the next 2 to 4 weeks. Other entity forms will follow shortly after that.

I will continue to post updates here as development progresses and we get closer to that deployment date. Thank you again for bearing with us.

brett.edwards3

Hi @sarah.jacobs , could you please advise if the team are any closer to finalising the release of the updated AML forms? We are receiving numerous requests on a weekly basis and would like to provide a meaningful timeline.

cc: @siran.taylor

courtney.youngblutt

Hi @brett.edwards3, @sarah.jacobs is on leave til mid next week but they're very close to release. She'll update you on Wed when she back.

sarah.jacobs

Hi @brett.edwards3

Thanks for your patience as we've been working on this solution.

We are aiming to have the first form (for individuals) released next week. The forms for the remaining entities will follow in subsequent releases.

Thanks!

Sarah