🤓 Xplan Hint: We heard from you that a recent change to email signatures inadvertently caused a few challenges in some edge cases - so we fixed it.

courtney.youngblutt

𝗗𝗶𝗱 𝘆𝗼𝘂 𝗸𝗻𝗼𝘄 𝘁𝗵𝗮𝘁 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗻𝗼𝘄 𝘁𝗼𝗴𝗴𝗹𝗲 𝘁𝗵𝗲 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹 "𝗙𝗿𝗼𝗺" 𝗲𝗺𝗮𝗶𝗹 𝘀𝗶𝗴𝗻𝗮𝘁𝘂𝗿𝗲 𝗼𝗻 𝗼𝗿 𝗼𝗳𝗳?

You now control whether the personal signature for the "From / Override From" user is added to your email.

A new option appears when composing or configuring emails:

• Include “From” or “Override From” address personal email signature
• Default: On (ticked) – this keeps the current behaviour.

What this means:

When ticked (default – existing behaviour):

🟪 The From user’s personal signature is added to the email when it’s sent

🟪 The personal signature is visible in Preview

🟪 The recipient sees the From user’s personal signature

When unticked (new behaviour):

🟪 The From user’s personal signature is not shown in Preview

🟪 It is not appended when the email is sent

🟪 The recipient will not see the From user’s personal signature

When to use it:

Use this option when:

🟪 Your template already includes a designed or extended signature

🟪 You’re adding additional disclaimers in the email body

🟪 You want to avoid double signatures (personal + proxy/adviser) or repeated disclaimers

The rest of the email content, including any signature‑style text you add yourself, remains fully editable.