Most advice firms don't suffer from a lack of good ideas. Many firms invest in new technology, redesign workflows and they implement compliance improvements. Firms document processes and communicate them to staff. Yet months later, many leaders find themselves asking the same question: "Why isn't anyone following the new…
When was the last time we really thought about the Authority to Proceed, and whether we can improve it? Investment and advice complaints to the Australian Financial Complaints Authority (AFCA) rose 18 per cent in 2024-25. The single biggest issue was a failure to act in the client's best interests. It made up more than 30…
Sometimes we can be too clever for our own good, and owning it is the most useful thing I can tell you. Early on, as a planner, I gave in to it — proud of how tightly I could model. Plans tuned to the last dollar, contributions timed to the birthday, every lever pulled. Technically beautiful. Then the real world turned up,…
It appears that when entering a Published Accommodation Deposit value in XTOOLS+, the value cannot be changed over time. For example, if the Published Accommodation Deposit as advertised today at say $690k is entered, but the client is not expected to enter Aged Care for a further 10 years, the model will still show the…
The CSLR today announced it has revised the 2026/27 levy estimate from the initial estimate of $137.5 million to $198.1 million, with $190.3 million related to the financial advice sector. This means that a special levy of $170.3 million will be required. The CSLR operator announced on 17 November 2025 that the initial…
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Australia is entering a decisive phase in its retirement system. A perfect storm of demographic change, policy reform and rising cost pressures is forcing a fundamental rethink of financial advice. By 2034, almost a quarter of Australian adults will be entering the retirement phase, shifting the system’s centre of gravity…
Part 1 of 2 | The Digitally Enabled Adviser Series For years, the financial advice industry has talked about the advice gap. Millions of Australians who need professional guidance but cannot access it — priced out, underserved, or simply not knowing where to start. The response has largely been regulatory: the Quality of…
In WealthSolver, what is the recommended way to model additional super contribution advice, particularly where the contribution is funded from a client’s cash account? Should the contribution be entered as a rollover / transfer from cash to super, or should it be entered under Plan Review Options → Specified Contributions?…
Most advice businesses operate at a high level, maintaining stable revenue, professional teams, and satisfied clients. From the outside, these firms appear solid; there is no crisis to solve or obvious weakness demanding attention. However, for many owners, there comes a quiet moment where "solid" no longer feels like…
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