Most advice firms don't suffer from a lack of good ideas. Many firms invest in new technology, redesign workflows and they implement compliance improvements. Firms document processes and communicate them to staff. Yet months later, many leaders find themselves asking the same question: "Why isn't anyone following the new…
When was the last time we really thought about the Authority to Proceed, and whether we can improve it? Investment and advice complaints to the Australian Financial Complaints Authority (AFCA) rose 18 per cent in 2024-25. The single biggest issue was a failure to act in the client's best interests. It made up more than 30…
You've just finished the website redesign. New photos, new copy, new booking button. Then you stall on whether to include that one question: "How much do you charge?" Answer it on your website and you're worried it'll scare people off before they've even met you. Leave it out and you're worried you look like you've got…
One of the hardest things in any profession is gaining the trust of those you are working for – your clients. It’s hard to earn and easy to lose. One of the things commented on by my younger colleagues is the length of time I’ve been working with most of my clients. I often have a throw-away line similar to: “she’s been…
Most advisers agree that referrals are the most powerful source of new clients. Yet many firms leave them to chance. The advisers who consistently receive referrals do not rely on luck or awkward asks. They build simple, repeatable habits around feedback, reviews, and appreciation. Referrals and reviews are closely linked.…
Screenshot example attached.
Hi everyone, I'm looking to merge out some information from Commpay, specifically the Accounts list in Commpay>Transactions. Is there any Xmerge or ability to generate a report with the listing including: - Account name - Account Code - Hierarchy (Most important) - Account Category - Status - Contact Name - Contact Primary…
If you ask financial advisers what really drives their business, most won’t say revenue, compliance, or even performance. They’ll say relationships. Strong client relationships sustain advice businesses through market volatility, regulatory change, and fee pressure. They underpin referrals, retention, and trust. Yet,…
I've spent a lot of time on the paraplanning side of the advice process, and there's a few things that reliably slows the paraplanning process down. It’s easy to blame the paraplanner (and sometimes it is their fault!) but what I often find is that a poorly structured paraplanning request is the reason things slow down.…
A practical note on structural refinement and clarity Most advice businesses we meet are already performing at a high level. Clients are well cared for, revenue is stable, compliance standards are met and the team operates with professionalism. From both the outside and inside, the business feels solid. There is no crisis…
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