Clients

Two ways to simplify client onboarding
Any new client will present a range of challenges. From scoping out the complexity of needs to completing the first strategy paper. Additionally, you’ll need to address how to fit them into your already busy schedule. Business Health data shows 44% of advisers spend between 76% and 100% of their time servicing existing…
What is your #1 efficiency tip for this year?
Are you streamlining client comms? Automating documentation? Updating your compliance process? Whether you are in the midst of planning, or are already in BAU - what is your number one efficiency tip for this year to ensure you are effective and able to achieve your 2024 goals? Let us know!
We don't buy what we don't understand
We don’t buy what we don’t understand. We’re human. When it comes to getting financial advice, so many people still fail to understand what it is, let alone how valuable it can be – so they don’t pursue it. Let me ask: have you ever had a client seem eager when you first meet and then, no matter how many times you follow…
I'm Dela Dzadey, Advisely board member
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How do you stay focused on the right client?
I think the best of us get sidetracked into helping people with their challenges, especially when that's what we've had training and experience in. I'm curious about how other advisers, or even business owners "stick to their knitting"? It's so easy to say "yes" to someone especially if things are a bit quiet but what tips…
What to do if a referral isn’t right for you
One of the challenges of being a business owner is managing growth and staying focused on your strategy. Like many advisers, when I first started, I wanted to help anyone and everyone who crossed my path. No referral was bad, and although I didn’t work with anyone who fogged up a mirror, it came close on occasion. Since…
Efficient vs Effective
I'd love to hear the experts' views on Efficient vs Effective, please. I think we fall into the trap as business owners and advisers of focussing on efficiency at the expense of being effective. For instance, we can be super efficient at producing a review document (as measured by time taken, quality, content etc.) but, if…
Virtual office, what are your thoughts?
Back in 2020, we were forced to close our office due to Covid and the many lockdowns that Melbourne had. We quickly had to mobilised the team of 10 at that time to work from home, fortunately we predominately use M365 and Xplan, with any other software being 100% cloud based, hence no server issues, which made life a…
How to maximise the value of your Financial Planning business to prepare it for sale
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I'm Deb Kent, Advisely board member
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I'm Fraser Jack, Advisely cyber risk expert
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I'm Darren Smith, Advisely board member
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I'm Anne Graham, Advisely board member
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I'm Jenny Brown, Advisely board member
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I'm Kim Payne, Advisely client expert
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Business case study: How technology can help grow your business
Increased automation not only helps to create successful advice businesses, it can also transform the availability of advice to potential small and single-issue clients. This might sound like wishful thinking but Mat Tenison, who has worked in the advice industry for 20 years, believes it’s not only possible but also not…
How to adapt advice to the differing needs of Baby Boomers
Baby Boomers are blamed for ruining the economy and leaving Gen X, Y and Zs with more expensive health, education and housing. But Boomers have their own challenges. Australians are living longer and in better health. The number of people aged 65 and over will more than double over the next 40 years and the number aged…
How to adapt advice to the differing needs of Gen X
They’re at the peak of their earning powers and older Gen Xers are nearing retirement. It’s a time when the so-called ‘sandwich generation’ (aged between 43 and 58), which sits between the huge numbers of Baby Boomers and Millennials, needs to be accumulating wealth and planning for life after work. The Ipsos Global…
How to adapt advice to the differing needs of Gen Y and Gen Z
While we all make assumptions about others based on their age, the only constant among investors under 40 is that they need to eat, drink and sleep to survive. Beyond that, their wealth, financial literacy and openness to accepting advice can vary widely. However, recent studies of Gen Y or Millennials (mid 20s to 40) and…
4 ways to make a better first impression with clients
As the cliche goes you don’t get a second chance to make a first impression. When it comes to financial advice this is especially true, as clients need to feel comfortable with their adviser if they’re going to entrust their financial future to them. To make a positive impact, Director of Sufficient Funds James Millard…
Business case study: Why Anne Graham sees her role as that of a life coach
Offering a rare look at the way other advice businesses operate, we spoke to Story Wealth Management’s Anne Graham to learn how a personal touch with clients has helped her grow her business. Anne Graham - an award-winning financial adviser and Advisely Foundation Member - has spent the past 30 years helping clients…
Closing the data gap
This article has been taken from the NMP education library which has now moved to Advisely Let’s start with some troubling figures: according to recent projections, there are around 12 million Australians who say they have unfulfilled advice needs. The average adviser can work with up to 120 clients, and there are…
Harvard study paints the future of financial services
This article has been taken from the NMP education library which has now moved to Advisely In financial services, since COVID there has been a pivot from some financial planners, accountants and bookkeepers who are developing new ways to work with their clients. This is predominately on how to deal with government,…
Why the traditional advice model may doom the industry
This article has been taken from the NMP education library which has now moved to Advisely Walker, who’s also a director at advice group WLM Financial Services, argued that the current inflation in asset prices – “and not just by a little bit” – is incongruous with the advice industry’s prevalent faith in passive…
40% of Aussies may need advice very soon
This article has been taken from the NMP education library which has now moved to Advisely In our latest round of social research done on the effects of COVID, we found that almost 40% of all Australians are facing relationship strain over money – and history would tell us that many of those relationship problems will end…
The danger zone between general and personal advice
This article has been taken from the NMP education library which has now moved to Advisely The breaches involved two Westpac phone campaigns allegedly encouraging customers to roll their superannuation into Westpac-affiliated super accounts. These campaigns, ASIC said, resulted in a $650 million boost in Westpac’s FUM…
How do you define your value as an adviser?
This article has been taken from the NMP education library which has now moved to Advisely Ask a few random people what they think the purpose of financial advice is and you’re likely to get several different responses – perhaps something to do with insurance, maybe guidance on how to pick the right super fund and possibly…
When an email becomes a regulatory hand grenade
This article has been taken from the NMP education library which has now moved to Advisely In the Westpac case the High Court found that despite the disclaimers provided by the bank, their phone-based campaigns constituted personal advice. While this decision essentially just clarified the law as it was already written, it…
Are TikTok finfluencers friend or foe?
This article has been taken from the NMP education library which has now moved to Advisely Over the past few years, so-called “finfluencers” have exploded in popularity on social media. The portmanteau combines the concept of social media influencers – think oft-sponsored travelogues, fashion and lifestyle content – with…

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