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Why new processes fail and what to do about it
Most advice firms don't suffer from a lack of good ideas. Many firms invest in new technology, redesign workflows and they implement compliance improvements. Firms document processes and communicate them to staff. Yet months later, many leaders find themselves asking the same question: "Why isn't anyone following the new…
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It’s time to fix the authority to proceed
When was the last time we really thought about the Authority to Proceed, and whether we can improve it? Investment and advice complaints to the Australian Financial Complaints Authority (AFCA) rose 18 per cent in 2024-25. The single biggest issue was a failure to act in the client's best interests. It made up more than 30…
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Is superannuation still king? The three questions your clients are actually asking about Division 296
Sometimes we can be too clever for our own good, and owning it is the most useful thing I can tell you. Early on, as a planner, I gave in to it — proud of how tightly I could model. Plans tuned to the last dollar, contributions timed to the birthday, every lever pulled. Technically beautiful. Then the real world turned up,…
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Indexation of Aged Care Published Accommodation Deposit / RAD
It appears that when entering a Published Accommodation Deposit value in XTOOLS+, the value cannot be changed over time. For example, if the Published Accommodation Deposit as advertised today at say $690k is entered, but the client is not expected to enter Aged Care for a further 10 years, the model will still show the…
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How do I remove the Time Taken tracker from a user's profile?
Screenshot example attached.