Since 2022, we have run the Finura Tech Health Benchmarking survey, and every year we ask advice firms whether they use a client portal to engage their customers. Every year, more firms tell us they want one. Every year, the number who actually have one working sits roughly where it was the year before. In our most recent…
In financial advice, Artificial intelligence (AI) success will be about trust not adoption. AI is moving quickly from experimentation into everyday business. Across industries, organisations are exploring how AI can improve productivity, simplify processes, and create better experiences for customers. Financial advice is…
We hope that this series of insight pieces drawn from the most recent analysis of Business Health’s CATScan* Client Satisfaction Survey data will help you to deliver the experience your clients are looking for and expect from you, their adviser. The CATScan dataset now contains feedback from over 60,000 clients of…
For most of my career, industry super funds occupied a fairly defined place in my advice toolkit. I primarily used them for accumulators or retirees with relatively modest balances. When a client transitioned into retirement, the conversation would often move towards wrap platforms because they provided the flexibility,…
Industry data tells us 79% of advisers are already using AI - but more than one-third cite inaccurate outputs and limited integration as barriers to getting more value from it*. So, what does AI adoption really look like across Australian wealth businesses, where is it delivering value, and what do advisers need next?…
The Minister for Financial Services has said it plainly. DBFO reforms remain a priority, but Shield and First Guardian have made the environment "more complex," and there are no firm timelines for Tranche 2. In other words, don’t hold your breath; you might be waiting a while. The proposed new class of adviser may not…
Good morning, Just wondering whether there is a way to add or remove a Review Responsibility in bulk. I’m aware that we can use the Modify All function on a saved search list; however, the only option available appears to be Change Review Responsibility, which reassigns the responsibility to another user. What I’m hoping…
Most financial advisers have heard clients say, "I'm only leaving my home in a pine box." For many older Australians, remaining in their own home isn't simply a preference - it is an emotional and financial priority. However, maintaining independence often requires increasing levels of support as health, mobility and…
An advice process is much like a piece of string: it has a start, an end and a lot of knots. Around nine months ago, we moved back to Xplan with a simple goal: reduce duplication, bring more of our advice process under one login and make life easier for the team. I took a closer look at cases, threads and tasks, then…
Is anyone using insurance datafeeds in XPlan? Do they work well? I know in the past they've had some issues.
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