A guide to help you ‘not be the person uninvited to Friday night drinks’. A peer review is essentially a risk control, and a lot of practices use it. It is another set of eyes confirming the advice is appropriate for the client, meets licensee rules, and satisfies the clear, concise and effective requirement. However, the…
In the second article of The Quiet Client series, we discuss the best of client sentiment - what they rate highly about their adviser. Therein the pitfalls, traps and opportunities, to guide you to deliver the experience your clients are looking for and expect. Since the launch of our CATScan service over 20 years ago, we…
After more than 25 years working with Australians approaching and living in retirement, there is one thing I know for certain: retirement rarely turns out exactly as planned. That shouldn’t really be a surprise because life rarely turns out exactly as planned. That is not necessarily a bad thing. In fact, some of the most…
Since 2022, we have run the Finura Tech Health Benchmarking survey, and every year we ask advice firms whether they use a client portal to engage their customers. Every year, more firms tell us they want one. Every year, the number who actually have one working sits roughly where it was the year before. In our most recent…
In financial advice, Artificial intelligence (AI) success will be about trust not adoption. AI is moving quickly from experimentation into everyday business. Across industries, organisations are exploring how AI can improve productivity, simplify processes, and create better experiences for customers. Financial advice is…
We hope that this series of insight pieces drawn from the most recent analysis of Business Health’s CATScan* Client Satisfaction Survey data will help you to deliver the experience your clients are looking for and expect from you, their adviser. The CATScan dataset now contains feedback from over 60,000 clients of…
For most of my career, industry super funds occupied a fairly defined place in my advice toolkit. I primarily used them for accumulators or retirees with relatively modest balances. When a client transitioned into retirement, the conversation would often move towards wrap platforms because they provided the flexibility,…
Industry data tells us 79% of advisers are already using AI - but more than one-third cite inaccurate outputs and limited integration as barriers to getting more value from it*. So, what does AI adoption really look like across Australian wealth businesses, where is it delivering value, and what do advisers need next?…
The Minister for Financial Services has said it plainly. DBFO reforms remain a priority, but Shield and First Guardian have made the environment "more complex," and there are no firm timelines for Tranche 2. In other words, don’t hold your breath; you might be waiting a while. The proposed new class of adviser may not…
Good morning Team, Has anyone had any luck using editable form controls in an XMerge-generated File Note template? We’re looking to create a checklist using controls such as checkboxes or Yes/No drop-downs, but have found that XMerge appears to strip HTML form elements when generating the document. Has anyone found an…
It looks like you're new here. Sign in or register to get started.