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Enhancements to Individual Fact Find & CRM Client Details

mary.galloway
Iress People

Available from Thursday 30th May 2024

 

Overview

 

The Xplan Essentials team will be releasing a new Individual Fact Find wizard and Xmerge template.

 

Key Features

The latest version v24.05 includes the following enhancements:

 

Individual Fact Find 

Wizard

Fact find pages

  • The order of pages has changed slightly, reflecting customer feedback to provide a more logical sequence:
    • Personal Status (Health and Lifestyle) was page 4, now page 5
    • Estate was page 5, now page 9
    • Dependants was page 6, now page 4
    • Goals and Objectives was page 7, now page 18
    • Employment was page 8, now page 6
    • Income & Expenditure was page 9, now page 7
    • Policies pages 10-17 unchanged
    • Affordability was page 18, now Financial Status page 8
    • Income Requirements was page 19, now Financial Status page 8
    • Capital Gains Tax was page 20, now Financial Status page 8
    • Other Professional Advisers was page 21, now page 19
    • Additional Information was page 22, now page 20
    • GDPR & Marketing Preferences was page 23, now page 21
    • Print Options was page 24, now page 22

 

marygalloway_0-1716188598896.png

 

Key Details

  • NINO field always displayed
  • Crown Employee field added

marygalloway_0-1716191358430.png

 

  • Vulnerability section renamed as Vulnerability Assessment
  • Vulnerability fields - the word ‘vulnerability’ has been changed to ‘additional support’ making it more acceptable when fact finds are viewed/completed by clients.

marygalloway_3-1716191676003.png

 

Health and Lifestyle

  • Health and Lifestyle renamed to Personal Status 
  • 2 questions removed from Personal Status (Health & Lifestyle) and moved to Financial Status:
    • Are you expecting any change to circumstances within the next 5 years?
    • Change in Personal Circumstance Notes
  • ESG title added to separate ESG and Health and Lifestyle questions
  • Religious considerations moved to ESG
  • The question 'Are you expecting and change in circumstances in next 5 years?' has moved to new Financial Status page
  • 'Capacity for loss' has moved to new Financial Status page 

marygalloway_1-1716192180072.png

 

Estate

  • Moved down 2 pages 
  • New question has been added 'Do you have a POA?' 
  • The POA Notes will always be visible

Dependants

  • Moved up 3 pages

Goals and Objectives

  • Moved down 10 pages

Employment

  • Moved up 2 pages

Income & Expenditure

  • Moved up 2 pages

Financial Status

  • A new page has been created, entitled Financial Status
  • Consolidates the following 3 pages into one:
    • Affordability & Capacity For Loss
    • Income Requirements
    • Capital Gains Tax
  • Capacity for loss field has been moved from Health & Lifestyle
  • Are you expecting any change to circumstances within the next 5 years moved from Health & Lifestyle

marygalloway_0-1716193462116.png

 

Policies

  • The words Existing and Policies have been removed from:
    • Cash Assets
    • Investment Assets
    • Property and Non-Investment Assets
    • Liabilities and Debts
    • Pension and Drawdown
    • Annuities - changed to Retirement Income
    • Life Assurance/Protection
    • General and Other Insurance including Medical
  • Pension and Drawdown includes new MPAA and State Pension questions

marygalloway_1-1716193642779.png

 

Affordability

  • Moved to Financial Status

Income requirements

  • Page moved to Financial Status

Capital Gains Tax

  • CGT page moved to Financial Status

Other Professional Advisers

  • Renamed to Professional Advisers

Any Additional Information

  • Renamed to Additional Information

 

Fact find output 

  • Reducing the amount of white space
  • Order of fields in the output to match the order as per the fact find wizard 
  • Order of the pages in the output to match the order as per the fact find wizard eg. goals & objectives

 

Fact find output - blank

  • All of the vulnerability assessment fields will be included in the blank output

 

 

CRM

Warning Notes!

  • Where a client has Warning or Important notes, this will become the landing page when accessing a client.

marygalloway_0-1716190721947.png

 

Client Hub

  • New questions added:
    • Has warning Note
    • Is your client vulnerable
    • Investment Risk Profile

marygalloway_0-1716313532371.png

 

Client Details 

The order of pages has changed slightly, reflecting customer feedback to provide a more logical sequence:

  • Goals and Objectives moved above Referrers and Professional Advisers
  • Referrers and Prof Advisers moved above Client Segmentation

 

Main page

The order of the some personal details fields has changed:

  • Forename, Middle name, Surname, Preferred and Maiden names re-ordered (to match add client wizard and fact find order)
  • Maiden name - renamed to Former name(s) (all sites)
  • Pronoun - renamed to Preferred Pronoun

marygalloway_0-1716187313734.png

 

  • Residency and tax questions moved to Nationality and Tax page
    • UK Domiciled
    • Resident Status
    • Tax Resident Status
    • Country of Residence
    • Highest Tax Rate
  • Multiple Nationality and Identification removed as Nationality & Tax has an existing page

  • Ethical Investor field moved to Health and Lifestyle (Personal Status)
  • Crown Employee field added
  • National Insurance fields updated:
    • 'No NINO Reason' - reworded as 'If No please provide details here' and conditioned to only display if the answer is ‘No’ to the question ‘Do you have a NINO?’
  • Vulnerability - renamed to Vulnerability Assessment
    • the word ‘vulnerability’ has been changed to ‘additional support’ making it more acceptable when fact finds are viewed/completed by clients 
  • Regulatory Classification - hidden as already exists in Client Segmentation

 

Nationality and Tax page

  • Residency and tax questions moved from Main page (as above)

marygalloway_1-1716313664922.png

 

Health and Lifestyle page

  • renamed as Personal Status
  • 2 questions removed from Personal Status and moved to Financial Status:

Are you expecting any change to circumstances within the next 5 years?

Change in Personal Circumstance Notes

  • ESG title added to separate ESG and Health and Lifestyle questions
  • Capacity for Loss question moved to Financial Status page in Fact Find only
  • Change in personal circumstances and Notes moved to Financial Status page in Fact Find only

 

Goals & Objectives

  • moved near the end of the wizard

 

Referrers and Advisers

  • renamed to Referrers and Prof Advisers