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I have an issue with the Community, how do I request help?

IRESSCommunityManager
Community Manager
Community Manager

on ‎15-08-2019 10:49 PM

If you are experiencing an issue, we are sorry to hear that and we are happy to help get this up and running for you as soon as possible. 

 

Clearing Cache

A common issue when you use a browser, like Chrome, Internet Explorer or Edge, is where pages do not load properly. This can manifest itself with buttons or menu's not appearing or content not showing as it was designed. Using a browser saves some information from websites in its cache and cookies. Clearing the cache can fix certain problems, like loading or formatting issues on the Community. If you are experiencing a page load issue, we recommend that you clear the cache, log out and back in again to see if that fixes the issue.

 

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Should you continue to see a problem, please raise it with us by contacting community@iress.com 

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