How to: Sign In (Including Forgotten Password and Account Locks)

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• How to sign in:
• How to reset your password
• How to unlock your account

 

How to sign in:

1. Click Sign In at the top of any page.
2. Enter your username and password that has been provided as part of the Community sign up. This does not necessarily match your Xplan login. 
3. Click Sign In 

How to reset your password

1. Click Sign In at the top of any page.
2. Click on "Need Help Signing In"
3. Click on "Forgot Password"
4. Enter your email and click on "Reset via Email"
5. Check your email, click on "Reset Password" and enter a new password
6. You can start using the community again

 

How to unlock your account

Your account is locked (you put the wrong password in too many times)

1. Click Sign In at the top of any page.
2. Click on "Need Help Signing In"
3. Click on "Unlock account"
4. Enter your email and click on "Reset via Email"
5. Check your email, click on "Unlock Account" 
6. You can now reset your password using the steps above so you can start using the community again

For full details on how to update your profile and preferences, and any other community questions visit the Help page